Methodological guidebook to study public services from an Receiver, Doer and Judge perspective, giving due place to capability for voice and capacity to aspire

The aim of this report is to develop an analytical grid for our empirical research, with a special focus on its qualitative component. This report is conceived as an “evolving document” which we can update and ameliorate throughout the duration of the project. Also, we tried to be short as well as to avoid specialised jargon and unnecessary details, with a view to making this report of practical use.

The report translate the theoretical framework and the rather abstract analytical questions into more concrete terms, providing a questionnaire for the qualitative research.